The agreement
Scope and acceptance
Ask Michael Chandler LLC, doing business as The Entrepreneurs Advantage (“TEA,” “we,” “us,” or “our”), operates ask4tea.com, MyTEAcrm.com, app.ask4tea.com, and related TEA websites, products, portals, platforms, communications, and services (collectively, the “Services”). Redirected legacy domains—including TheEntrepreneursAdvantage.com, AskMichaelChandler.com, EntreAdvantage.com, TheEntrepreneurAdvantage.com, and EntrepreneurAdvantage.com—are part of the same TEA web presence.
By accessing or using a Service, creating an account, submitting an order, starting a trial, purchasing a subscription or project, or signing an order form or statement of work, you agree to these Terms of Service. If you use a Service for a company or other organization, you represent that you may bind that organization.
You must be at least 18 years old and legally able to enter a contract. If you do not agree, do not use the Services.
How TEA is organized
One relationship, clearly activated capabilities
TEA operates as a connected hub with focused spokes. The hub may include your TEA relationship, account, shared technology foundation, client dashboard, support paths, and operating context. A spoke may be a platform module, app, industry solution, managed service, implementation, campaign, project, or partner program.
Access to the hub does not mean every spoke is included. Your order, plan, proposal, or statement of work identifies the specific capabilities, deliverables, limits, support, and fees included in your relationship.
One primary brand per defined scope
Unless a written agreement says otherwise, each subscription, project, or statement of work supports one defined primary brand and legal entity. An expressly named brand extension may be included. A new business, acquisition, separate legal entity, materially different sub-brand, additional market, or unrelated initiative requires written approval and may require a separate account, order, subscription, project, or fee.
An additional or not-yet-configured location is not included merely because the customer has an active plan for another location. Setup, migration, menus, systems, and implementation for that location require a separate written scope, project, or subscription unless the accepted order expressly includes them. After a location is approved and onboarded, qualifying human changes use the plan's included time; ordinary automated app actions do not.
Moving between plans or adding a spoke changes only the scope described in the applicable order. It does not automatically add done-for-you labor, custom development, advertising spend, legal review, or services not expressly listed.
App access and entitlements
When an offer says that eligible TEA-owned apps are included, it means a limited, nonexclusive, nontransferable right to use the then-available app tier that TEA provisions for the active account and plan. Eligibility depends on product availability, business fit, account configuration, supported integrations, security requirements, and reasonable-use limits. App access begins after required provisioning and ends when the qualifying plan ends unless a separate standalone order remains active.
Included app access does not include third-party subscriptions, marketplace fees, carrier or provider usage, paid data, advertising spend, premium external features, custom integrations, migrations, configuration, development, managed labor, field service, hardware, or training unless the order expressly includes them. TEA may improve, replace, combine, rename, retire, or change an app or app tier while preserving materially similar contracted functionality where reasonably practical.
Access and communication
Accounts, security, and service messages
You agree to provide accurate, current information; keep account and contact details updated; protect credentials and recovery methods; and promptly tell us about suspected unauthorized access. You are responsible for activity under your account and for permissions you grant to employees, contractors, or other users.
Forms, surveys, purchases, appointments, and account activity may enroll you in confirmations, reminders, onboarding, security, billing, support, and other service-related communications. You agree to maintain a working primary email address for notices essential to the Services.
Where you separately consent to text or marketing messages, message and data rates may apply. Consent is not a condition of purchase. Reply STOP to opt out of eligible text messages; use an email unsubscribe link to opt out of eligible marketing email. Some transactional, security, billing, or account notices cannot be disabled while the relationship remains active. See our Privacy Policy.
Commercial terms
Orders, pricing, subscriptions, trials, and usage
Pricing and payment
Prices, features, promotions, and availability may change. The price shown at checkout or in an accepted order applies to that purchase, subject to stated renewal terms. Taxes, payment-processing adjustments, advertising spend, third-party licenses, carrier fees, and other pass-through costs may be additional unless expressly included.
Payments may be processed by Stripe, PayPal, HighLevel, or another disclosed provider. You authorize the applicable provider and TEA to charge your selected payment method for amounts due. You represent that payment and billing information is accurate and that you are authorized to use the method provided.
Subscriptions and renewals
Monthly and annual subscriptions renew automatically at the then-applicable rate until canceled. You may request cancellation, upgrade, or downgrade through the TEA Client Dashboard, the available account controls, or support. Unless an order says otherwise, cancellation takes effect at the end of the current paid billing cycle. A downgrade may remove features, capacity, data access, or support at the next cycle.
The TEA pricing and delivery model published August 28, 2026 applies immediately to new public purchases, quotes, and proposals. Customers with an existing signed order keep the terms of that order until TEA and the customer renew, replace, or migrate it in writing. TEA does not retroactively convert completed projects or existing agreements into a new recurring plan.
Plan scope and included team time
Starter and Essential are self-service plans and do not include recurring done-for-you team time. Unless an accepted order says otherwise, Booster includes up to two TEA team hours per paid month within one active workstream, Pro includes up to six team hours per paid month within one active workstream, and Pro+ includes up to sixteen team hours per paid month across up to two active workstreams.
Team hours cover approved work that requires a TEA team member. Automated app actions and ordinary self-service use do not consume team hours. Hours are subject to scheduling and scope review, have no cash value, do not roll over, and cannot be transferred or combined across accounts. Work beyond the included time or workstream limit requires an upgrade, a separately approved project, or additional service fees.
Standalone apps, add-ons, and App Pass
Unless a product page or accepted order states a different price, a standard eligible TEA app is $149 per month as a standalone subscription for one primary business or location, or $99 per month when added to an active Starter or Essential plan. Approved annual rates are $1,490 standalone or $990 as an eligible add-on, arranged by request while annual app checkout is verified. Beta products, implementation products, legacy tools, premium tiers, third-party products, and usage-based services may use different pricing or require a separate quote.
Eligible Booster, Pro, and Pro+ plans include the then-current TEA App Pass for the account's first approved primary business or location. App Pass includes access only to apps identified as eligible and available for that account. Additional brands, entities, locations, seats, premium tiers, paid data, third-party fees, setup, migration, configuration, custom integrations, human labor, and usage charges are separate unless expressly included in the order.
Metered and third-party usage
Calling, telephone numbers, SMS and messaging segments, email delivery, AI usage, verification, premium workflow actions, integrations, WhatsApp, reputation tools, porting, and other add-ons may carry metered or third-party charges. After any included allowance is used, qualifying HighLevel usage is billed at 1.30 times the applicable HighLevel charge in effect when the usage occurs. This is a 30% markup, not a 30% profit margin.
HighLevel's rebilling system calculates qualifying charges using its live service rate and TEA's 1.30× multiplier. HighLevel or another provider may first apply a required carrier, A2P, regulatory, tax, regional, or other location-level adjustment. Fixed-price resold products, subscriptions, marketplace applications, advertising spend, and separately ordered add-ons use the price displayed at activation or stated in the accepted order rather than automatically using the usage multiplier.
The Usage & Pass-Through Rate Schedule is incorporated into these Terms and provides the formula, current examples, provider sources, exceptions, wallet information, and verification date. Upstream providers may change rates, rules, or availability. When an eligible base rate changes, the 1.30× multiplier applies to the then-current charge, subject to applicable notice requirements. TEA will not change the multiplier itself without updating the schedule or stating a different rule in an accepted order.
Trials and promotions
Only the monthly Starter and monthly Essential offers currently include a fourteen-day free trial. Annual Starter and Essential subscriptions do not include a trial, and Booster, Pro, and Pro+ begin as paid subscriptions. Unless you cancel a qualifying monthly Starter or Essential subscription before its trial ends, the subscription automatically converts to the applicable paid monthly plan and the payment method provided at enrollment is charged. Trial eligibility, included features, conversion date, and payment requirements are also controlled by the offer presented at checkout. A platform trial does not include managed projects or done-for-you labor unless expressly stated in writing. We may limit or end trials for abuse, duplicate enrollment, fraud, excessive usage, or violation of these Terms.
Service discounts and onsite work
During an eligible active plan, Booster receives 10% off qualifying additional TEA service labor. Pro and Pro+ receive 20% off qualifying TEA service labor and 10% off qualifying TEA-supplied parts. Discounts apply to TEA's then-current standard eligible price, do not stack with another promotion or negotiated rate, are not retroactive, have no cash value, and exclude subscriptions, app access, usage, travel, taxes, shipping, advertising, third-party services, regulated work, and items whose manufacturer, distributor, or partner terms prohibit discounting.
No plan includes a free local visit unless an accepted order expressly says so. Onsite visits are separately scheduled, subject to team availability, safe access, service area, travel, equipment, parts, and project-scope requirements. TEA may recommend a remote session when it is faster or more effective.
Work with the TEA team
Projects, tasks, feedback, and delivery
A project, implementation, or managed service is limited to the deliverables, assumptions, dependencies, revision terms, schedule, and acceptance criteria in the applicable proposal or statement of work. An estimate is not a guarantee until scope, timing, and price are accepted in writing.
Unless a written proposal states otherwise, public planning rates begin at $125 per hour for remote professional services, $750 plus travel and equipment for onsite work, and $1,500 for a fixed-scope project, commonly with 50% due before work begins. Rush work may carry a 25% premium. Ongoing retainers begin at $3,500 per month and commonly require a 90-day initial term. The final order controls the actual scope, price, deposit, schedule, and cancellation terms.
Standalone GLS uses the GLS service blocks approved October 6, 2026: remote service is $125/hour with a four-hour minimum ($500); local onsite is $750 per technician for up to four hours or $1,500 for up to ten hours. Out-of-area work adds $750 per technician, approximately $500 per technician for travel time, and actual travel under a written not-to-exceed cap. Accepted rush GLS adds $750 instead of the general percentage premium. Additional technicians have the same onsite rate. Extensions beyond an onsite block require an agreed scope and rate.
A task is a discrete unit of work; a project may contain multiple tasks and span multiple weeks. New requirements, delayed approvals, unavailable systems, additional brands, rework after approval, or work outside the stated assumptions may require a change order, revised timeline, additional fee, or new queue position.
Feedback and active work
To protect version control and delivery quality, clients should submit feedback, source-copy changes, assets, and approvals through the TEA Client Dashboard or another approved project channel. Direct editing access to active work may be limited. Visual feedback should identify the location and requested change; source-copy revisions should be made in the designated source document when one is provided.
If a client or third party takes over, publishes, materially edits, or redirects an active deliverable before TEA completes its task, TEA may treat that task as closed. Later diagnosis, restoration, revision, or rework may be scoped as new work.
Client cooperation
You will provide timely access, decisions, content, approvals, legal rights, and accurate information needed for delivery. Delays or errors in those inputs may change timelines and outcomes. Unless expressly included, you remain responsible for final factual review, approvals, publishing decisions, campaign budgets, and operation of the completed work.
Automatic schedule adjustments
Every schedule, milestone, and estimated completion date is based on the approved scope and the timely availability of clear direction, complete information, content, access, feedback, approvals, and other dependencies. You acknowledge that additional work requires additional production time, and that incomplete, delayed, inconsistent, or changing direction may require additional discovery, preparation, design, revision, coordination, or rework.
Any requested change, added requirement, additional concept, reversal of a prior decision, material revision, delayed response, missing information, incomplete onboarding, unavailable access, conflicting instruction, personal leave or vacation, or other client-caused interruption automatically suspends or extends the applicable schedule. This adjustment applies whether or not you separately approve, acknowledge, or agree to a revised date.
TEA will determine a reasonable schedule adjustment based on the nature of the change or delay, resulting rework and dependencies, team availability, and the next available production window. The adjustment may be longer than the number of days of the client-caused delay. TEA may communicate an updated estimate when practicable, but notice of a revised date is not a condition of the adjustment. Continued discussion or work does not preserve the original date.
Additional work and fees
TEA will not charge for material out-of-scope work without the authorization required by the applicable order or agreement, and may pause affected work while the parties confirm scope and fees. If you do not approve an additional fee or changed scope, that decision does not restore the prior schedule, require TEA to perform the requested work within the original price, or make TEA responsible for time lost to evaluation, rework, interruption, or rescheduling. TEA may complete the last approved scope, remove the unapproved request, revise the delivery estimate, or close the affected work as reasonably appropriate.
No guaranteed deadline after client-caused changes or delays
Unless a deadline is expressly guaranteed in a signed writing, every target date is an estimate. After a client-caused change, delay, omission, or interruption, the prior estimate is automatically withdrawn and replaced by TEA's next reasonable estimate. A resulting schedule change is not a failure to perform and does not create a right to a refund, credit, chargeback, free rush work, fee-free cancellation, or rejection of otherwise conforming work. TEA may decline an original or accelerated deadline or condition it on a rush fee, reduced scope, additional resources, or a revised delivery plan.
Project completion and ongoing support
When practical, TEA will review the expected post-project operating need approximately fourteen days before the target completion date and may recommend the smallest useful standalone app, TEA Core plan, or retainer. At completion, the parties should confirm accepted deliverables, account and credential ownership, training, open items, and any stabilization period expressly included in the project scope.
A project does not automatically enroll the client in a recurring subscription. Any ongoing app, plan, managed service, or retainer begins only after the client affirmatively accepts the applicable order or checkout. If no ongoing option is accepted, the project closes after the agreed handoff and stabilization obligations, and later work is priced as ad-hoc service, a new project, or another accepted order.
Agency attribution
Website footer credit and white-label options
Unless an applicable order, proposal, subscription plan, or statement of work expressly says otherwise, each website TEA designs, develops, hosts, supports, or materially maintains may include a professional agency credit in the footer, such as “Powered by The Entrepreneurs Advantage,” “Website by The Entrepreneurs Advantage,” or substantially similar wording, together with a link to a TEA website (the “Footer Credit”). TEA may reasonably adjust the wording, placement, formatting, or link destination while keeping the credit professional, unobtrusive, and consistent with the website design.
Discounted or promotional services
When a client receives discounted, promotional, subsidized, introductory, partner, nonprofit, pilot, portfolio, or other reduced pricing, the Footer Credit is a material part of the consideration supporting that pricing. It is mandatory during the reduced-pricing arrangement and may not be removed, hidden, obscured, altered, disabled, relabeled, disconnected, or suppressed unless TEA expressly approves an exception in writing.
Standard or full-price services
For standard or full-price services, the Footer Credit is included by default. A client may request removal by purchasing TEA's then-current Website Credit Removal Add-On. Depending on the service arrangement, the add-on may be a one-time per-website fee due before removal or a recurring white-label fee billed while TEA hosts, licenses, supports, or materially maintains the website. The applicable amount, billing method, covered website, and effective date will be stated in the client's order, proposal, rate schedule, or written approval. Previously paid amounts are not refunded or credited.
Premium or white-label services
When an order expressly identifies a service as Premium, White-Label, or another tier that includes unbranded delivery, the Footer Credit is omitted by default because the value of credit removal is incorporated into that tier's pricing. If the client downgrades, cancels, or otherwise ceases to qualify for that tier, TEA may restore the Footer Credit unless the client purchases another available removal option.
Unauthorized removal or suppression
Removing, hiding, obscuring, altering, disabling, relabeling, disconnecting, or suppressing a required Footer Credit without TEA's prior written approval is a material breach of these Terms and the applicable service agreement. This applies whether the change is made by the client or by an employee, contractor, hosting provider, developer, administrator, or other person acting for the client.
After notice, the client must cure the breach within five business days. If the breach is not timely cured—or immediately if substantially similar conduct has previously occurred—TEA may, as reasonably applicable: restore or require restoration of the Footer Credit; invoice the applicable credit-removal or white-label fee effective from the date of removal; for discounted or promotional services, invoice the difference between the reduced price paid and the standard price that would have applied without the Footer Credit beginning on the date of unauthorized removal; recover reasonable technical and administrative costs actually incurred in investigating and correcting the breach; or suspend affected maintenance, hosting, support, or administrative access after any notice required by the agreement or applicable law.
TEA will not obtain duplicative recovery under these remedies. Fees and pricing adjustments under this section are intended to reflect the agreed value of unbranded delivery, the pricing benefit provided in exchange for attribution, and TEA's reasonable correction costs—not to impose a penalty.
Rights, exceptions, and waiver
The Footer Credit identifies TEA's role as a website or technology service provider. It does not give TEA ownership of the client's business, brand, content, customer information, or website materials and does not imply that TEA endorses or controls the client's products, claims, or practices.
Any exception must be expressly stated in an order, proposal, statement of work, amendment, or written approval issued by an authorized TEA representative. Silence, temporary absence of a credit, prior non-enforcement, or the client's technical ability to edit a website does not waive this requirement.
Ending or changing work
Deposits, cancellations, refunds, and disputes
Advance payments and deposits
TEA may require advance payment or a deposit before reserving capacity or beginning work. If TEA cancels work without replacement, we will return the unearned portion of an advance payment. If you cancel after work begins, the deposit or advance may be nonrefundable or partially refundable based on the signed agreement, capacity reserved, costs incurred, and work performed.
Subscriptions and project fees
Subscription fees are nonrefundable after they are charged, except where required by law or expressly stated in the applicable offer. Cancellation normally preserves access through the end of the paid cycle; unused or partially used time is not prorated or credited.
For a non-subscription project without different written terms, a full refund may be requested within 48 hours of payment only if work has not started and capacity or third-party costs have not been committed. After work starts, any refund is reduced by work performed, noncancelable costs, and reserved capacity. Substantially completed or accepted work is not refundable.
Telecommunications, email, advertising, AI, integrations, number porting, compliance-registration, third-party applications, campaign spend, usage charges, and other pass-through or consumed costs are nonrefundable. Any request to return an eligible unused platform wallet balance must be made within 30 days after account termination, subject to provider rules and amounts that are not promotional, disputed, or already consumed.
Chargebacks and collection
Please contact TEA before initiating a payment dispute so we can investigate. A chargeback does not cancel a valid contractual obligation. To the extent permitted by law and an applicable agreement, you are responsible for valid unpaid amounts and reasonable chargeback, collection, late, or recovery costs caused by nonpayment.
Ownership and lawful use
Client content, compliance, and acceptable use
You control and are responsible for the content, customer lists, offers, websites, funnels, campaigns, messages, policies, products, representations, and instructions you supply or approve. TEA provides technology, implementation, and business services; unless a signed agreement expressly says otherwise, TEA is not the publisher, seller, employer, healthcare provider, financial institution, government contractor, or regulated professional behind your business.
You represent that you have all rights, permissions, licenses, notices, and lawful bases needed for content and data you provide. You are responsible for the accessibility and legal compliance of your business and materials, including obligations that may arise under advertising, consumer-protection, intellectual-property, privacy, telemarketing, email, employment, industry, government-contracting, and disability-access laws. TEA does not warrant compliance with the Americans with Disabilities Act (ADA), WCAG, FTC rules, GDPR, CCPA, cybersecurity standards, or other legal requirements unless a specific audit or compliance deliverable is expressly included in writing.
You may not use the Services to violate law; infringe rights; harass or deceive; send unlawful spam; distribute malware; impersonate others; overload systems; evade usage limits; collect or disclose data unlawfully; attempt unauthorized access; or facilitate fraud, abuse, violence, exploitation, or other prohibited conduct. We may remove content or suspend access when reasonably necessary to protect people, systems, rights, or the Services.
Third-party account access
Use invitation-based or delegated access where available. If direct credentials are necessary, provide only the minimum access needed for the approved work, use an approved secure method, and do not provide banking credentials, full payment-card data, government identity credentials, or unrelated sensitive access. You remain responsible for account ownership, user removal, alerts, password hygiene, backups, and third-party platform choices. TEA may use authorized personnel and service providers to perform the work subject to appropriate access controls.
Rights
Intellectual property and submitted content
TEA and its licensors retain ownership of the Services, software, systems, processes, templates, know-how, trademarks, designs, and other materials not expressly transferred in a signed agreement. Client ownership or license rights in custom deliverables are defined by the applicable statement of work and may be conditioned on full payment.
You retain ownership of content you submit. You grant TEA and its service providers a nonexclusive, worldwide license to host, copy, process, adapt, transmit, and display that content only as reasonably needed to provide, secure, support, and improve the Services, comply with law, and fulfill your instructions. Public submissions, reviews, or testimonials may be displayed and promoted consistent with the permission you provide.
Copyright notices under the Digital Millennium Copyright Act should identify the protected work, allegedly infringing material, contact information, a good-faith statement, an accuracy-and-authority statement, and an electronic or physical signature. Send notices to support@ask4tea.com. We may remove material or terminate repeat infringers when appropriate.
Programs and referrals
Affiliate, referral, and partner programs
Participation is subject to the specific program agreement, eligibility requirements, attribution rules, payout thresholds, and brand standards presented for that program. Self-referrals, misleading claims, unlawful outreach, paid-search misuse, cookie stuffing, or manipulation are prohibited. Reversed, refunded, fraudulent, disputed, or noncompliant transactions may not earn commission. If a program requires an active paid relationship, that requirement will be stated in the program terms.
Risk allocation
Warranties, third parties, liability, and indemnity
Services and third parties
TEA will perform professional services with reasonable care and skill. Any specific warranty, support commitment, acceptance period, or revision allowance applies only if stated in the applicable order. Except for those express commitments and to the extent permitted by law, the Services are provided “as is” and “as available,” without implied warranties of merchantability, fitness for a particular purpose, title, noninfringement, uninterrupted operation, or a particular result.
Third-party platforms, networks, carriers, integrations, payment processors, AI providers, hosting services, and linked sites operate under their own terms. TEA is not responsible for their changes, outages, security events, suspensions, data practices, pricing, or acts outside TEA's reasonable control.
Limitation of liability
To the fullest extent permitted by law, TEA and its owners, employees, contractors, and affiliates will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages; lost profits, revenue, goodwill, opportunities, contracts, or data; or the cost of substitute services. TEA's aggregate liability arising from a claim will not exceed the fees actually paid to TEA for the affected Service during the six months before the event giving rise to the claim. These limits do not apply where liability cannot lawfully be limited.
Indemnification
You will defend, indemnify, and hold harmless TEA and its owners, employees, contractors, and affiliates from third-party claims, losses, and reasonable costs arising from your content, products, websites, funnels, campaigns, communications, data, instructions, legal noncompliance, misuse of the Services, or violation of these Terms or another person's rights, except to the extent caused by TEA's own unlawful conduct.
For additional context, review the TEA Disclaimers.
Closing the relationship
Suspension, termination, and data transition
We may restrict, suspend, or terminate access for nonpayment, security risk, unlawful or abusive activity, material breach, provider restrictions, or conduct that threatens TEA, clients, users, or systems. When practical, we will provide notice and an opportunity to cure. Provisions concerning payment, ownership, confidentiality, responsibility, disclaimers, liability, indemnity, and disputes survive termination.
Data export, retention, deletion, and account transition depend on the Service, your agreement, applicable law, and provider capabilities. You are responsible for requesting eligible exports before access ends and maintaining your own records and backups.
Final terms
Changes, governing law, and contact
We may update these Terms by posting a new effective date. Material changes may also be communicated through the Services or to your primary contact. Continued use after the effective date constitutes acceptance to the extent permitted by law.
These Terms are governed by Utah law, without regard to conflict-of-law rules. Courts located in Utah County, Utah have exclusive jurisdiction and venue, unless an applicable signed agreement says otherwise or law requires a different forum. To the extent permitted by law, disputes will be resolved on an individual basis and not as a class, collective, consolidated, or representative action. If a provision is unenforceable, it will be modified to the minimum extent necessary and the remainder will continue. These Terms and applicable written agreements are the entire agreement for their subject matter.
Questions may be sent to support@ask4tea.com or 1 (855) 912-7563. Ask Michael Chandler LLC operates The Entrepreneurs Advantage. Visit the Legal Center for our Privacy Policy, Data Privacy & GDPR information, Accessibility Statement, and Disclaimers.